NO RE-STOCKING FEES!
Returns must be in new condition (not used on a ride), include tags, manuals and product box. Within 30 days from the delivery date.
Buyers are responsible for return shipping costs. You may use your own carrier or request a Flat Rate Return Label for $7.95. Which would be deducted from your refund amount. Click here to Request a Return Label. We do not accept C.O.D. deliveries. Shipping fees or any cost associated with shipping, duties, taxes or brokerage fees are non-refundable. Applies to the 48 contiguous states (does not apply to HI, AK or PR).
To prevent shipping damage, place helmets in the helmet bag, open side down in the product box. Place the product box in sturdy shipping box (do not ship items in the product box alone).
Items received which do not meet these criteria will not be accepted and will be sent back to you. Items missing product box, manual or accessories may be charged a replacement fee. Product boxes used as a shipping box, may be refused if damaged or charged $5-10 for the product box replacement fee.
Once delivered, packages are usually processed within 1-3 business days (Monday - Friday). If you used your Paypal funds, the refund may be available within the hour. Credit card refunds typically take 1-4 business days and debit cards are usually 2-9 business days.
To report a Product Defect, Warranty Claim or if the wrong item was received, please contact Customer Support via email [email protected] For defective product or damage claims, please include a photo(s) if possible.
EXCHANGES
For a faster exchange and to grab the item while still in stock, you may place a new order anytime. You may return the original item for a refund, for the item price paid.
Click here to see details about our FREE 1st Size Exchange Offer for items priced over $99: FREE Exchange Policy
RETURN STEPS
1. Review above criteria to ensure the item is returnable.
2. If your item meets the criteria, return to:
XtremeHelmets.com Attn: Returns
7540 W Northwind St.
STE 210
Wichita, KS 67205
3. Please include a copy of your emailed order or return form below.
4. Keep a copy of your tracking number. We are not responsible for lost packages.
5. You may use a carrier of your choice and purchase your own postage. Or you may request a return label for a flat rate of $7.95. This rate would be deducted from your refund amount. Click this link to start your request: Request a Return Label
RETURN LABEL
If you wish to use and purchase your own postage, with a carrier of your choice. You may use this address label to send your return to the correct return address. Postage is not included.
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XTREMEHELMETS.COM - RETURNS
7540 W NORTHWIND ST
STE 210
WICHITA, KS 67205
UNITED STATES